TicoRural Terms of Service for Tour Operators

 

1. Introduction: Welcome to TicoRural, a vibrant marketplace that empowers tour operators to showcase their unique tours and experiences in Costa Rica. This document outlines the terms and conditions for tour operators participating in our platform. By partnering with TicoRural, you agree to comply with the terms provided below.

2. Tour Operator Responsibilities: As a tour operator on TicoRural, you are responsible for offering high-quality tours and experiences. You will manage the logistics, safety, and overall execution of the services you provide through our platform.

3. Reservation and Payment Process: TicoRural facilitates reservations on behalf of tour operators, putting them in direct contact with customers. TicoRural charges a 20% commission on the total tour price. This commission is subject to TicoRural’s cancellation and refund policy.

4. Cancellation and Refund Policy: TicoRural offers a full refund for all orders canceled with at least 24 hours’ notice before the scheduled tour. The remaining 80% of the tour price is paid directly by the customer to the tour operator, who establishes their own cancellation and refund policies based on each unique experience.

5. Sale of Services Only: TicoRural exclusively facilitates the sale of services – tours and experiences in Costa Rica. No physical products are sold on our platform.

6. Intermediary Role: TicoRural acts solely as an intermediary, connecting tour operators with tourists visiting Costa Rica. The platform does not establish a direct employment or contractual relationship with tour operators.

7. Payment Method: Payments for tours on TicoRural are made securely through credit cards on our platform.

8. Buyer Profile: Buyers on TicoRural are predominantly foreign tourists purchasing from their home countries. Tour operators are responsible for catering to these international customers and providing a seamless experience.

9. Operator’s Responsibility: The tour operator is the sole entity responsible for the service’s quality, execution, and safety. TicoRural does not assume responsibility for the actual delivery of tour services.

10. No Employment Relationship: There is no employment or contractual relationship between the tour operator and TicoRural. Tour operators are independent entities responsible for their own expenses, taxes, and legal compliance.

11. Confidentiality: Any information provided to tour operators, including customer details, is confidential and should not be disclosed to third parties.

12. Termination: Either party may terminate this agreement at any time, with or without cause, by providing written notice to the other party.

13. Governing Law: This Agreement is governed by the laws of Costa Rica. Any disputes arising out of or related to this agreement shall be resolved in accordance with Costa Rican law.

By partnering with TicoRural, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree with these terms, please refrain from participating as a tour operator on our platform.